Thanks to everyone who has filled out the survey. And if you haven’t yet, please do: http://ow.ly/tiSTi
There have been nearly 300 responses so far and results will be shared with everyone.
So, what’s the plan? And how might you help? Although there are several groups working on improving paging throughout UW Medicine, we are tackling one particularly pesky problem: knowing who to tell the operator to page in order to actually reach the service you are seeking. The thing is, we all know the little details of who-covers-what for our own service… but not each others.
If only we could easily share this institutional knowledge… but we can! And we will. And we will call it UpageWho, and it will link from uwresidents.com.
Over the next few months, we will generate, refine, and organize all the little paging rules for each consulting service. Importantly, if you happen to be the resident cursing unnecessary pages and double cursing hard-to-contact consulting services, we need you! (And if you know the resident who fits this description, feel empowered to guilt her or him into this hero's task.)
In summary, the UW paging system is a fracture, and we need to fix it. Please contact me and volunteer to write concise rules for your consult service. This is a chance for you to help solve a real problem and make a big impact just by sharing details you already know.
Kenny Gundle, UWHA Orthopaedics Representative
Anticipated-to-be-Frequently Asked Questions
* Will this replace Amion?
No. Specific people/names will NOT be listed. Rather, the site will explain when to page Cards A vs Cards B, or how to call for a hand consult vs a general orthopaedic consult (hint: it's the same!)
* Why can’t the operators just ask clarifying questions or know this stuff?
Not their role to engage in medical triage, which is totally fine. With UpageWho, it’ll be easy for us to figure this out ourselves. We want to help them continue to help us.
* Why can’t everyone just use Primary Contacts in CORES like they are supposed to?
Indeed, CORES is awesome. And the Primary Contact listing is good and should be used. UpageWho will help get new consult services involved in a patient’s care, or re-reach services who were involved three rotation-changes ago.
* Is this all? There are so many other problems with the paging system!
No - we all recognize that there are other problems. And be sure to fill out the survey and give your ideas. But this is a step forward. UWHA will continue advocating for
other structural changes to the paging system.
* This is awesome! Why isn’t it finished yet?
We want to do this right. That will take some time. Please volunteer to help for your service, and encourage other housestaff to do the same. Our target date is July 2014, but with your help we could even be functioning ahead of schedule! Unlike Bertha… or the new 520 bridge…